Documentation Services

Our Services

At Good Words, we’re on a mission to rid the world of bad docs. We bring decades of documentation and tech-industry experience to our clients to positively impact your company’s revenue, employee productivity, and the customer experience.

Technical Writing and Documentation

Our team works closely with your engineers and product teams to embed technical writing into the development process. You can count on us for software documentation, hardware manuals, standard operating procedures, and everything in between.

API and Developer Documentation

Our API and developer-documentation helps you scale as an API-first organization. Great developer docs enable engineers to successfully integrate, customize, and deploy your products and services.

Advisory and Audit Services

We assess documentation needs based on your goals and develop customized strategies, tool recommendations, and maintenance plans. Our team provides a comprehensive project report and detailed plan for long-term documentation maintenance and management.

Technical Writing Staff Augmentation

We support enterprise technology companies to rapidly onboard technical writers to fill staffing gaps. Our streamlined hiring process reduces hiring time for specialized technical writing roles and boosts your company’s operational efficiency.

Who We Work With

We work in the most technically sophisticated industries in the world, and have proven track records working with industry-leading enterprise companies, midsize companies, and visionary startups alike.

Startups and Small Businesses

At emerging, startup, or venture-backed companies, teams are often working against tight deadlines, but still have the pressure to onboard as many customers as possible. To support and improve customer acquisition, onboarding, and retention, Good Words offers a full suite of writing solutions designed specifically for startups and emerging businesses, including launch materials, website copy, technical marketing materials, and customer experience documentation.

Midsize Companies

Growing midsize companies face increasing hiring costs, as well as the need for more documentation to support your growing customer base. The Good Words team frees developers from the burden of documentation by delivering end-to-end writing and documentation solutions, including strategy, writing, tool implementation, and delivery. We alleviate stalled processes, putting your documentation in order to accelerate growth, while keeping your support costs low.

Large Companies

Good Words recognizes the unique resource challenges that large companies face, which is why we work side-by-side with engineering and product teams to streamline documentation integration, distribution, and maintenance. Our support enables teams and top engineering talent to do what they do best, while Good Words creates a centralized, consistent documentation strategy for your users that removes any roadblocks to growth.

Enterprise Companies

At this scale, Good Words understands that enterprise companies need a partner with an unmatched level of expertise that can integrate seamlessly with your existing internal structure. Our highly trained technical writing experts provide staffing support as an extension of your internal documentation and development ecosystem. Our goal is to enable your departments to grow sustainably, maintain a high level of customer satisfaction, and improve your bottom line.

Our Customers’ Testimonials

Highly technical staff augmentation

"Whenever I have contractor needs, Good Words is the first vendor I go to because of their history of providing my team with talented writers with the skills necessary to succeed on our challenging projects. Good Words is easy to work with and provides great support to their staff, which makes my job easier."

Dean A.

Senior Director of Content Experience, Salesforce

Revenue growth through effective customer onboarding

“Good Words made a direct impact on our product adoption by helping to craft the content strategy and technical documentation for one of my core products. Writing content for a language/compiler isn't easy, but they delivered a rock-solid foundation. The biggest ROI with Good Words is they actually synthesize your business context in their work.”

Abhi S.

Founder and Head of Analytics and Machine Learning, FogHorn Systems

Positive Attitude, Attention to Detail, and Level of Craft

"Good Words rapidly came up to speed in our platform and in the developer concerns around pro-code automation. The positive attitude, attention to detail, and level of craft were instrumental in bringing this project to life."

Kim M.

Group Manager, Developer Content Strategy, Okta

Integral and Self-Sufficient Team Members

"Good Words started by understanding our goals holistically before diving into writing. Good Words was able to get up to speed quickly, acting as an integral, self-sufficient team member from start to finish."

Cassie W.

Principle Product Manager, Flow Commerce

Our Services

We communicate complex,
specialized information to any audience.

How We Work

Unlike other firms that provide technical writing services, Good Words doesn’t just stop at writing, we understand the uniqueness of each company and the solutions you provide which is why we take the strategy, planning, and implementation seriously. Nothing is too technical for Good Words. From tool selection to building out documentation processes and systems, we have the uncanny ability to handle the most complex scenarios. We do more than just write. We quickly become an embedded member of your team partnering with you to increase client satisfaction and engagement.

Our concise and accurate writing skills and ongoing strategic plans streamline even the most complex communications for some of the most technically sophisticated companies across industries, from Fortune 500 companies to 5-person startups.

Technical Writing

Clear and concise technical documentation is a valuable commodity. Well-written documentation can improve your user’s experience, reduce calls to your support center, and help differentiate your products or services from the competition.

At Good Words, we take pride in creating best-in-class technical documentation. We work closely with your team, always with a customer-focused approach to deliver clear, concise, accurate, and easy-to-understand content. Our customer-focused approach helps users solve problems on their own and effectively leverage products in ways that improve their overall experience.

Our experts know where and how technical writing fits into the software development process, working closely with product owners, project managers, and software engineers to create effective, use case-driven deliverables.

At Good Words, our technical writing consultants plan, write, and deliver:

User guides and technical documentation
Effective online help and in-app user assistance
API and developer documentation
Documentation best practices training

Good Words’ technical writing consultants add value at any stage of your project, from proofreading and editing existing documentation, to creating your company’s first documentation implementation.

Technical Content Strategy

Are your marketing and documentation materials working for you and your customers? You might have the greatest product in the marketplace—but if your customers don’t understand it, you’re going to get beat by the competition.

Good Words’ business- and tech-savvy consultants create thoughtful, sustainable content strategies for marketing or technical content. We help you plan, write, and maintain marketing content and documentation that keeps your customers coming back for more.

At Good Words, our content strategy consultants:

Evaluate your existing content to identify gaps and areas for improvement
Create and maintain corporate style guides to establish your organization’s editorial guidelines, voice, and tone
Create comprehensive plans to write, maintain, deliver, and align content across channels, including documentation and marketing
Help you select and implement content tools and systems

UX Writing

When a customer is browsing your website or mobile app, the last thing they want is to take a detour to your help center. And you don’t want that either, because if they leave your site, there’s a good chance they’re not coming back. To increase conversion rates and improve the user experience, you’ve got to keep your customers focused and engaged with clear, effective text.

Words are the glue of a good design. They shape the user experience as much as the sketched diagrams and wireframes. The mission of a UX writer is to make sure the UI experience is engaging, easy to understand, and dare we say, enjoyable, all within a limited space.

At Good Words, our UX writing consultants:

Integrate your company’s brand and voice into your website, products, and apps
Create useful, concise, and meaningful text to keep your users focused and engaged
Apply precision, consistency, and clarity to your UI text
Write effective in-app help and error messages to reduce support cases

Content Marketing

According to the Content Marketing Institute, “Content marketing is a strategic marketing approach focused on creating and distributing valuable, relevant, and consistent content to attract and retain a clearly defined audience — and, ultimately, to drive profitable customer action.”

Content marketing increases brand awareness, expands your customer base, attracts attention and generates leads, and increases your online presence and sales. With smart and consistent storytelling, good content marketing engenders likability and trust. Strategic content can separate your business from the competition.

In a world where content is king, content marketing is a king maker.

At Good Words, our content marketing consultants:

Assess your existing marketing content and identify gaps
Edit existing content to optimize impact
Plan, write, and deliver new content to increase customer engagement

Whether it be technical white papers, catchy and engaging blog posts, website text, or impactful social media flashes, Good Words can help your content rule.

Video Production

Videos are a powerful, influential, and effective communication tool. Recent surveys reveal 84% of consumers were convinced to buy a product or service after watching a brand’s video, and including a video on your landing page can increase conversion rates by more than 80%.

In addition to boosting your bottom line, videos are a great way to help customers help themselves. People retain 95% of a message from video, compared to 10% when reading it in text.

At Good Words, our video production consultants:

Write effective video scripts
Record, produce, and publish your marketing and instructional videos
Create step-by-step self-service videos to reduce support cases and costs
Integrate instructional and marketing videos into your overall content strategy

Startup Service Packages

At Good Words, we’re experts at helping startups write, launch, and maintain marketing and documentation content. To succeed in the scrappy, fast-paced startup world, you need to be lean, efficient, and communicate clearly about your products and services. That’s not easy—but that’s where we come in.

Your expertise is developing best-in-class products and services. Our expertise is marketing and technical communications. You know how to develop best-in-class products and services. We know how to create the marketing and technical content to support them.

We understand that content goals can vary. A “one size fits all” approach won’t work. Good Words offers a variety of service plans that address your startup’s unique needs, stage, and budget.

At Good Words, we offer both marketing and documentation service plans for:

Editing your existing content and improving voice and tone
Overhauling your existing content or creating new content pieces from scratch
Building technical documentation or marketing content systems from the ground up
Maintaining and supporting your content over time