We are honest about the work we do, how we do it, and how much it costs. We are honest in our feedback to our colleagues, clients, and each other. Our honesty is direct and without malice. We believe everyone does their best work when they have access to true and equal information. We're extremely straightforward and communicate openly, honestly, and proactively, even when it's hard.
● For Good Words employees: We proactively identify and communicate about risks, challenges, and opportunities with our managers and stakeholders. We admit when we’re struggling, need help, or disagree with a decision or policy, and we communicate and collaborate with our colleagues to find mutually beneficial solutions together. We use our honesty to reach understanding and find a productive path forward through any situation.
● For our clients and partners: Good Words proactively identifies and communicates about risks, challenges, or roadblocks that might affect the success of our work together. We use our experience and expertise to identify and propose solutions to problems, empowering us to achieve great outcomes as a team. We ask for and expect regular feedback on what we’re doing well and ways we can improve. We expect and encourage the same honesty from our clients and partners that we expect from our Good Words team members.